Surveys are essential to assessing patient satisfaction – an important indicator of how effectively precious resources are being used and where improvements need to be made. Plus, patient satisfaction is key in reimbursement since the introduction of the Hospital Consumer Assessment of Health Providers and Systems Survey (HCAHPS). Statistics from HCAHPS surveys must be submitted to CMS for payment. But manual data collection is slow and error prone, and incorrect or late submissions decrease repayments. ABBYY FlexiCapture® reduces errors and speeds submissions by automating the entire survey processing workflow.
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